Refund policy
Delivery + Returns Policy
At Brooke Zook Art, every order is created and packed with the intention of bringing more joy, creativity, and sparkle into your world. Whether you are purchasing artwork, sparkle products, or creative experiences, we want your shopping experience to feel just as special as the products themselves. ✨
Order Processing
Orders are carefully prepared and packaged. Please allow 2–5 business days for your order to be processed before it ships.
During busy seasons, holidays, launches, or special events, processing times may take slightly longer. We appreciate your patience as we create and prepare each order with care.
You will receive an email confirmation once your order has been shipped, including tracking information when available.
Shipping Information
We currently ship orders within the available regions selected at checkout.
Shipping times vary depending on your location and the shipping method selected. Please note that delivery estimates are provided by the carrier and may be affected by weather, holidays, or unexpected delays.
Brooke Zook Art is not responsible for delays caused by shipping carriers after your order has been shipped.
Please make sure your shipping address is accurate at checkout. If an order is returned due to an incorrect address, additional shipping costs may apply.
Local Pickup
For select products and events, local pickup options may be available. Pickup instructions and availability will be provided during checkout or through order confirmation emails.
Returns & Exchanges
We want you to love your Brooke Zook Art experience. If your order arrives damaged, incorrect, or there is an issue with your purchase, please contact us within 7 days of delivery so we can help make it right.
To request assistance, please email: support@brookezook.com
Please include:
- Your order number
- A description of the issue
- Photos of the product and packaging (if applicable)
We will review your request and work with you on the best possible solution.
Non-Returnable Items
Due to the nature of certain products, some items may not be eligible for returns, including:
- Opened or used sparkle products
- Cosmetic or beauty-related products
- Custom artwork or personalized items
- Digital products or downloadable content
- Gift cards
These items are created or prepared specifically for you and cannot be resold.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible. We will happily review the situation and determine the appropriate solution, which may include a replacement or other resolution.
Cancellations
If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate requests before your order has been processed or shipped.
Once an order has been shipped, it cannot be canceled.
Our Promise
At Brooke Zook Art, our mission is to help women, moms, and creatives rediscover joy, creativity, and freedom through faith-infused art, sparkle products, and uplifting experiences.
Thank you for allowing us to be part of your creative journey. We hope every package brings a little more sparkle, inspiration, and happiness into your day. 💖
Questions about your order?
Contact us at: support@brookezook.com